Support

OUR TEAM IS HERE
TO HELP

User support requests are typically completed within 20 minutes. Support is unlimited and included with ALL of our contracts, at no extra cost.
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Quick set-up and regular updates

Onboarding and ongoing support

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Help when you need it

SUPPORT HOURS

8am—6pm, Monday to Friday
HAVE A BURNING QUESTION?
In-app chat: The fastest way to get a response. Log in now.
Phone: 0191 651 1765
Email: support@payapps.com
Help Centre

Where can we direct you?

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Learning centre
Get started with Payapps with articles, tutorials, videos and more!
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Book a demo
Get in touch today to see how Payapps can improve the way you manage applications for payment.
Find your answers

TOP QUESTIONS

What is Payapps?

Payapps is simple and intuitive cloud-based construction collaboration software that stops time and money being wasted on application for payment submissions and approvals. Payapps bridges the gap between organisations and stakeholders by providing an easy-to-use, real-time, online collaboration platform. Developed specifically for the construction industry, it works by allowing contract parties to collaborate on a neutral platform, eliminating the need for endless spreadsheet reconciliations, email trails and heated phone calls.

How do I upgrade my plan?

If you’re on an enterprise contract and feel you need even more please contact your Account Manager. If you’ve signed up online to one of our monthly plans you can upgrade your plan under your account settings. Click the ‘My Plans & Usage’ Tab. Here you may select which plan is suitable for your business needs. If, however, you are unable to view plan options or change your plan, you might not have full permissions. Please contact the main account holder within your organisation. For further assistance, do not hesitate to contact us directly via any of the methods above or using our in-app chat feature.

Is my data secure?

Absolutely. The security and reliability of our software, systems and data are as important as delivering you an efficient, effective and user-friendly application. After all, you’re relying on us for an important part of your business processes and record keeping. We share the same security systems as Amazon, and use the same security protocols shared by the banks. The only people who get to access your private details is you, the owner.

How do I submit an application for payment?

Submitting an application for payment is done easily through the Payapps platform and is added against the contract you're working on.

Once you become familiar with the process of submitting applications, you'll be amazed at how much faster the process is compared to manually processing or managing them via a spreadsheet.

Read this article from our Support centre to learn how to quickly submit your applications for payment. Note you'll need to log into your Payapps account to access the article.

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ENGINEERING SUPPORT BLOG

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A construction worker measuring wood beams on a work bench
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Lorem adipiscing eu nec faucibus.
A construction worker measuring wood beams on a work bench
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Lorem adipiscing eu nec faucibus.